Privacy Policy

When you complete an enquiry form or contact us, we collect the details you provide, which may include:

• Your name and contact details (email address, phone / WhatsApp number)
• Where you are travelling from (country and city)
• Trip details — preferred dates, number of travellers, travel style, budget range, and any notes or special requests you share

We do not ask for, or intentionally collect, sensitive information (such as health details or payment card numbers) through the enquiry form. Please don’t include such information in the free-text fields.

• To respond to your enquiry and plan a holiday tailored to you
• To prepare quotes and itineraries and communicate with you about them
• To coordinate your bookings with our trusted partners
• To improve our service and keep records of our correspondence with you

We rely on your consent (submitting an enquiry) and our legitimate interest in responding to and servicing travel requests as the basis for processing your information.

We share your information only as needed to plan and deliver your trip, including with:

• Ground partners and suppliers in Bali (for example villas, drivers, and activity providers) to arrange the elements of your holiday
• Service providers who help us operate — such as our hosting, database, and email providers

We do not sell your personal information or share it for third-party advertising. Some of these partners and providers may be located outside your country of residence, including in Indonesia and other countries.

We keep your enquiry and correspondence for as long as needed to service your trip and for a reasonable period afterwards for our records, unless you ask us to delete it sooner.

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under laws such as the Australian Privacy Act, India’s Digital Personal Data Protection Act, or the EU/UK GDPR. To make a request, email us at hello@balicalling.com.

Our website uses only the cookies necessary for it to function. If we add analytics or marketing cookies in future, we will update this policy first.

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. Please avoid sending sensitive details through the enquiry form.

We may update this policy from time to time; the “last updated” date above will change when we do. Questions or requests? Email hello@balicalling.com.